Shipping & Returns
We deliver our luxury skincare worldwide from the United Kingdom, ensuring your products arrive safely and swiftly.
International Shipping
Worldwide Delivery
We ship to all international destinations from our UK facility. All orders are carefully packaged to ensure your products arrive in perfect condition.
Secure Packaging
Every order is packaged with premium protective materials and includes tracking information so you can monitor your delivery every step of the way.
Processing Time
Orders are processed within 1-2 business days. You'll receive a confirmation email with tracking details once your order has been dispatched.
Shipping Zones & Rates
| Region | Delivery Time | Shipping Cost |
|---|---|---|
| United Kingdom | 1-2 business days | Free on orders over £75, otherwise £4.95 |
| European Union | 3-5 business days | £12.95 |
| United States & Canada | 5-7 business days | £18.95 |
| Australia & New Zealand | 7-10 business days | £22.95 |
| Rest of World | 7-14 business days | £25.95 |
Returns Policy
No Returns Policy
Due to the nature of our luxury skincare products and for hygiene reasons, we do not accept returns or exchanges on any items once they have been shipped.
No Refunds
All sales are final. We do not offer refunds or money-back guarantees. Please ensure you review your order carefully before completing your purchase.
Quality Assurance
Every product undergoes rigorous quality control before shipping. If you receive a damaged item due to shipping, please contact us immediately with photos for assistance.
Questions?
If you have any questions about our shipping or returns policy, please don't hesitate to contact our customer service team before placing your order.
Need Help?
Our customer service team is here to assist you with any questions about shipping or your order.
Email: hello@ruhiy.me
Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT